Bifrost

The fastest, most resilient, enterprise-grade LLM, MCP, and agent gateway

Customer Support Agents

8.0 /10

Open Source

Visit Website GitHub

Last Updated

2026-06-16

GitHub Stars

5,816

About Bifrost

[![Go Report Card](https://goreportcard.com/badge/github.com/maximhq/bifrost/core)](https://goreportcard.com/report/github.com/maximhq/bifrost/core) [![Discord badge](https://dcbadge.limes.pink/api/server/https://discord.gg/exN5KAydbU?style=flat)](https://discord.gg/exN5KAydbU) [![codecov](https://codecov.io/gh/maximhq/bifrost/branch/main/graph/badge.svg)](https://codecov.io/gh/maximhq/bifrost) [<img src="https://run.pstmn.io/button.svg" alt="Run In Postman" style="width: 95px; height: 21px;">](https://app.getpostman.com/run-collection/31642484-2ba0e658-4dcd-49f4-845a-0c7ed745b916?action=collection%2Ffork&source=rip_markdown&collection-url=entityId%3D31642484-2ba0e658-4dcd-49f4-845a-0c7ed745b916%26entityType%3Dcollection%26workspaceId%3D63e853c8-9aec-477f-909c-7f02f543150e)

Our Verdict

A customer support agent that is open-source and self-hostable backed by 5.8k GitHub stars. The fastest, most resilient, enterprise-grade LLM, MCP, and agent gateway. Routing, governance, guardrails, and observability via one control plane. Open source..

Features

Perfect Success Rate

Minimal Overhead

Efficient Queuing

Fast Key Selection

Quick setup assistance and troubleshooting - Best practices a

Community discussions and support - Real-time help with integ

Detailed Ratings

Ease of Use

7.7

Value for Money

8.2

Features

8.0

Support

7.4

Performance

8.1

Overall Rating

8.0 /10

Pros & Cons

Pros

Open-source — fully self-hostable and auditable
Active community with 5.8k GitHub stars
Perfect Success Rate
Minimal Overhead

Cons

Requires technical setup; less hand-holding than managed alternatives
Limited third-party reviews and benchmarks

Use Cases

Ticket triageHelpdesk automation24/7 supportFAQ deflection

Who Is It For?

Teams and individuals looking for customer support automation who value open-source flexibility and control.

#ai-gateway#gateway#gateway-services#generative-ai#guardrails#bifrost

Frequently Asked Questions

What is Bifrost?

[![Go Report Card](https://goreportcard.com/badge/github.com/maximhq/bifrost/core)](https://goreportcard.com/report/github.com/maximhq/bifrost/core) [![Discord badge](https://dcbadge.limes.pink/api/server/https://discord.gg/exN5KAydbU?style=flat)](https://discord.gg/exN5KAydbU)…

How much does Bifrost cost?

Bifrost is open-source and free to self-host. See https://github.com/maximhq/bifrost for installation instructions.

Is Bifrost open source?

Yes — Bifrost is open source with 5.8k stars. The source code is on GitHub at https://github.com/maximhq/bifrost.

Who should use Bifrost?

Teams and individuals looking for customer support automation who value open-source flexibility and control.

Related Agents

Decagon

Customer Support Agents

Generative AI customer support agents that actually resolve

Ada CX

Customer Support Agents

AI customer service automation platform

Agent Framework

Customer Support Agents

Agent Framework documentation

AgentDM: Agent To Agent Communication Platform

Customer Support Agents

AgentDM Grid API endpoint

Links & Resources