Intercom Fin
VerifiedAI-powered customer support agent for instant, accurate resolutions
Customer Support Agents From $39/mo
Released
2023-03
Country
United States
API
Available
Self-Host
No
Last Updated
2026-06
About Intercom Fin
Fin is Intercom's AI customer service agent built on advanced AI. It resolves up to 50% of support queries instantly by referencing your help center, knowledge base, and past conversations. It provides accurate, cited answers and smoothly hands off to human agents when needed.
Features
Auto-resolution
Source citations
Human handoff
Multi-language
Analytics dashboard
Custom AI personality
Detailed Ratings
Ease of Use 6.3
Value for Money 6.7
Features 6.6
Support 6.0
Performance 6.7
Overall Rating
6.5 /10
Pros & Cons
Pros
- High resolution rate
- Source citations
- Seamless human handoff
- Works with existing content
Cons
- Requires Intercom subscription
- Setup requires good knowledge base
- Can be expensive
Use Cases
Customer support automationFAQ handlingTicket deflection24/7 support
Who Is It For?
Customer support teams that want an AI agent to resolve tickets autonomously at scale with per-resolution pricing
#customer-support#helpdesk#chatbot#knowledge-base
Pricing Plans
Essential
$39 /seat/month
- Help desk & inbox
- Fin AI Agent ($0.99/resolution)
- Basic automation
- 50+ integrations
Advanced
$99 /seat/month
- Everything in Essential
- Workflow automation
- 20 free Lite seats
- Multi-channel support
- Custom reports
Expert
$139 /seat/month
- Everything in Advanced
- Custom AI workflows
- Advanced analytics
- Priority support
- SSO & security features
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· How we rate
Profiles are AI-assisted from public information — not independently hands-on tested.