Zendesk AI Agent
VerifiedAI-powered customer support built into Zendesk
Customer Support Agents
7.8 /10
From $25/mo Released
2023
Country
United States
API
Available
Self-Host
No
Last Reviewed
2025-06
About Zendesk AI Agent
Zendesk AI Agent is Zendesk's built-in AI capability that automatically resolves customer support tickets. It uses machine learning to understand customer intent, suggest responses, and fully automate resolution for common queries. Integrated natively into Zendesk's suite, it works across chat, email, and messaging channels.
Features
Auto-resolution
Intent detection
Sentiment analysis
Multi-channel
Agent assist
Detailed Ratings
Ease of Use 8.0
Value for Money 7.0
Features 8.0
Support 8.0
Performance 8.0
Overall Rating
7.8 /10
Pros & Cons
Pros
- Native Zendesk integration
- No additional setup for Zendesk users
- Multi-channel support
- Agent assist features
Cons
- Requires Zendesk subscription
- Best with large ticket volumes
- Limited customization on lower tiers
Use Cases
Ticket auto-resolutionAgent assistanceCustomer routingQuality assurance
Who Is It For?
Teams already using Zendesk who want AI-powered ticket resolution and agent assistance natively in their workflow
#customer-support#helpdesk#zendesk#ticket-automation
Pricing Plans
Suite Team
$25 /agent/month
- AI agents for messaging
- Basic automation
- Standard analytics
- Pre-built integrations
Suite Growth
$55 /agent/month
- Advanced AI agents
- Custom workflows
- Multi-channel AI
- Custom analytics
Recommended
Suite Professional
$115 /agent/month
- Full AI agent capabilities
- Generative AI replies
- Advanced analytics
- SLA management
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